Store Policy
Customer Care
At Pawwick, we want every shopping experience to feel simple, reliable and reassuring.
If you have any questions about a product, your order, delivery or anything else, our customer care team is here to help. We aim to respond as quickly as possible and provide clear, friendly support from the moment you place your order until it arrives at your door.
If there is ever an issue with your order, please get in touch with us and we will do our best to find a fair and suitable solution.
Your trust matters to us, and we are committed to making Pawwick a place where pet owners can shop with confidence.
Privacy & Safety
Your privacy and security are important to us.
When you shop with Pawwick, we may collect information necessary to process your order, provide customer support and improve your experience on our website. This may include details such as your name, contact information, delivery address and order history.
Payment information is processed securely through trusted third-party payment providers. Pawwick does not directly store your full card details.
We only use your personal information for legitimate business purposes and do not sell your personal data to third parties. Where necessary, information may be shared with trusted service providers involved in processing payments, fulfilling orders or delivering your purchases.
We take reasonable steps to protect your information and keep your shopping experience safe and secure.
For full details about how your personal information is collected, used and protected, please refer to our Privacy Policy.
Wholesale Inquiries
Interested in stocking Pawwick products in your shop or business?
We are always happy to hear from retailers, pet businesses and other partners who feel Pawwick would be a great fit for their customers.
For wholesale enquiries, please contact us with a few details about your business, including your company name, location, website or social media pages and the products you are interested in.
Our team will review your enquiry and get back to you with information about availability, pricing and potential partnership opportunities.
We look forward to hearing from you.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments